Grocott's Mail
  • NEWS
    • Courts & Crime
    • Features
    • Politics
    • People
    • Health & Well-being
  • SPORT
    • News
    • Results
    • Sports Diary
    • Club Contacts
    • Columns
    • Sport Galleries
    • Sport Videos
  • OPINION
    • Election Connection
    • Makana Voices
    • Deur ‘n Gekleurde Bril
    • Newtown… Old Eyes
    • Incisive View
    • Your Say
  • ARTSLIFE
    • Makana Sharp!
    • Visual Art
    • Literature
    • Food & Fun
    • Festivals
    • Community Arts
    • Going Places
  • OUR TOWN
    • What’s on
    • Spiritual
    • Emergency & Well-being
    • Safety
    • Civic
    • Municipality
    • Weather
    • Properties
      • Grahamstown Properties
    • Your Town, Our Town
  • OUTSIDE
    • Enviro News
    • Gardening
    • Farming
    • Science
    • Conservation
    • Motoring
    • Pets/Animals
  • ECONOMIX
    • Business News
    • Entrepreneurship
    • Personal Finance
  • EDUCATION
    • Education NEWS
    • Education OUR TOWN
    • Education INFO
  • Covid-19
  • EDITORIAL
Facebook Twitter Instagram
Trending
  • Communing with the ancestors 
  • Benjamin Jephta sets himself free
  • Godot goes to protest
  • At play in the realm of political assassinations
  • Supper and sounds at The Black Power Station 
  • The Ovation Awards are a standing tradition
  • Not just politicians lusting for power
  • Rob’s still standing, looking like a true survivor
Facebook Twitter Instagram
Grocott's Mail
Cue Media
  • NEWS
    • Courts & Crime
    • Features
    • Politics
    • People
    • Health & Well-being
  • SPORT
    • News
    • Results
    • Sports Diary
    • Club Contacts
    • Columns
    • Sport Galleries
    • Sport Videos
  • OPINION
    • Election Connection
    • Makana Voices
    • Deur ‘n Gekleurde Bril
    • Newtown… Old Eyes
    • Incisive View
    • Your Say
  • ARTSLIFE
    • Makana Sharp!
    • Visual Art
    • Literature
    • Food & Fun
    • Festivals
    • Community Arts
    • Going Places
  • OUR TOWN
    • What’s on
    • Spiritual
    • Emergency & Well-being
    • Safety
    • Civic
    • Municipality
    • Weather
    • Properties
      • Grahamstown Properties
    • Your Town, Our Town
  • OUTSIDE
    • Enviro News
    • Gardening
    • Farming
    • Science
    • Conservation
    • Motoring
    • Pets/Animals
  • ECONOMIX
    • Business News
    • Entrepreneurship
    • Personal Finance
  • EDUCATION
    • Education NEWS
    • Education OUR TOWN
    • Education INFO
  • Covid-19
  • EDITORIAL
Grocott's Mail
You are at:Home»Uncategorized»The right to return, refund and replace
Uncategorized

The right to return, refund and replace

_Gr0cCc0Tts_By _Gr0cCc0Tts_January 9, 2014No Comments3 Mins Read
Facebook Twitter Pinterest LinkedIn Tumblr Email

Consumers have all seen notices in shops declaring our obligation to pay for items we damage while shopping or stating the shop's 'no refunds' policy. However, under consumer protection laws these practices are unlawful.

Consumers have all seen notices in shops declaring our obligation to pay for items we damage while shopping or stating the shop's 'no refunds' policy. However, under consumer protection laws these practices are unlawful.

"The Consumer Protection Act takes precedence over any store policy," says Consumer Goods and Services Ombud, advocate Neville Melville.

Consumers have a right to return any items which have material defects, and are also entitled to choose the form of redress, provided they do so in six months.

This is the ‘3R’ rule – the right to return, refund or replace defective products – which Melville says consumers are entitled to. Exceptions only apply to insignificant defects or damage caused by the consumer, he adds.

Another common problem occurs when the defective goods have been purchased on credit, with aggrieved consumers showing their dissatisfaction by not paying their accounts because of the defect. This is the worst thing a consumer can do as it could give rise to a breach of their obligations under the credit agreement.

"Their monthly payment history will reflect the non-payment, they can be listed at the credit bureau or even be handed over for debt collection, and interest keeps running on the outstanding balance," warns Credit Ombud Manie van Schalkwyk.

The Credit Ombud deals with complaints about credit agreements and credit bureau information disputes. The Consumer Goods & Services Ombud deals with a wide range of complaints regarding goods and services.

Contact them (for free) on 0861 66 28 37 (Credit Ombud) and 0860 000 272 (Consumer Goods & Services Ombud). If you are not sure which office to refer to, you can contact either and they will ensure that you are directed to the correct organisation.

Don't get caught out – keep the proof!

  • Keep all packaging, especially boxes and till slips, until the 6 month warranty period has passed
  • Ensure that you find out about the store’s return policy before you make your purchase
  • To avoid being listed negatively, continue paying for your goods even if they have been returned for repairs
  • When you purchase goods that need to be delivered, verify the delivery charges ( you may decide to rather arrange your own transport!) and the delivery date in writing – if they fail to deliver as agreed, you will be well within your rights to cancel the deal
  • Always ensure that you read and understand the terms of the credit agreement, what your payment obligations are and the total cost of the credit
  • Should you encounter any problem, try to have the details of the problem reduced to writing in an email or notes on the documents etc. Too often the consumers have no proof of the discussions with store staff.
Previous ArticleCitrus farming breakthrough
Next Article Aviwe Menze: Ext 9 Top Achiever shines
_Gr0cCc0Tts_

Related Posts

Johan Carinus tree planting

Learn music fit for a king

First place for Malawian journalist- Need to upload Pix

Comments are closed.

Cue for you!
Cue for you!
Cue for you!
Tweets by Grocotts
Newsletter



Listen

The Rhodes University Community Engagement Division has launched Engagement in Action, a new podcast which aims to bring to life some of the many ways in which the University interacts with communities around it. Check it out below.

Latest video

Weather    |     About     |     Advertise     |     Subscribe     |     Contact     |     Support Grocott’s Mail

© 2022 Maintained by School of Journalism & Media Studies.

Type above and press Enter to search. Press Esc to cancel.